--- title: "Terms and conditions of helferplanung.app" description: "General terms and conditions for using the helferplanung.app platform, including how WhatsApp credits are billed." url: "https://helferplanung.app/en/terms" language: "en" --- 1. [Home](https://helferplanung.app/en) 2. Terms and conditions # Terms and conditions General terms and conditions for using the helferplanung.app platform, including how WhatsApp credits are billed. Last updated: September 2026 This translation is provided for information only. The German version is legally binding. [Read the German version](https://helferplanung.app/de/agb) **Contents** 1. [1. Scope](#1-scope) 2. [2. Description of services](#2-description-of-services) 3. [3. Registration and user account](#3-registration-and-user-account) 4. [4. Use of the platform](#4-use-of-the-platform) 5. [5. Data processing on behalf of the Customer](#5-data-processing-on-behalf-of-the-customer) 6. [6. Availability](#6-availability) 7. [7. Liability](#7-liability) 8. [8. Data protection](#8-data-protection) 9. [9. Term and termination](#9-term-and-termination) 10. [10. Changes](#10-changes) 11. [11. Applicable law](#11-applicable-law) ## 1. Scope These terms and conditions govern the use of the “Helferplanung.app” platform by registered users (hereinafter “Customer”). ## 2. Description of services Helferplanung.app is a software-as-a-service (SaaS) platform for organising and planning helper shifts at events. The Provider makes the platform available to the Customer in its current version at any given time. The platform sends notifications to helpers (e.g. registration confirmations and reminders) by email. Organisations with an appropriate subscription can also offer WhatsApp as a notification channel; whether a helper receives WhatsApp messages is decided solely by the helper through their choice of channel. If WhatsApp is not available in an individual case (e.g. credit balance used up, channel disabled or delivery error), the message is sent by email; there is no entitlement to delivery by WhatsApp. ### WhatsApp credits Sending WhatsApp notifications is billed in credits. The number of credits used per notification depends on the destination country of the recipient’s number; the applicable rates are shown in the application and on the [pricing page](https://helferplanung.app/en/pricing). Paid subscriptions include a monthly credit allowance. It is granted anew at the start of each billing period; unused allowance credits expire at the end of the period and are not carried over to the next period. In addition, one-off credit packs can be purchased. Pack credits do not expire and are kept across billing periods. The allowance credits included in the subscription are always used first, then pack credits. Credits are not a balance with monetary value; payout, refund or transfer to other organisations is excluded. All credits expire when the contract ends. Organisations can optionally enable automatic top-up (auto top-up). When the balance falls below a threshold, a credit pack is purchased using the stored payment method, limited by a monthly spending cap set by the organisation itself. Automatic top-up can be disabled at any time. ## 3. Registration and user account Registration is required to use the platform. The Customer undertakes: - to provide correct and complete information - to keep their login details confidential The Customer is responsible for all activities carried out via their account. ## 4. Use of the platform The Customer undertakes: - to use the platform only within the scope of applicable laws - not to process any unlawful content - not to collect any personal data without a legal basis In particular, it is prohibited to process **sensitive personal data** (e.g. health data) without an appropriate legal basis. ## 5. Data processing on behalf of the Customer Insofar as the Customer processes personal data via the platform, the Customer acts as controller and the Provider as processor. Processing takes place in accordance with the [data processing agreement (DPA)](https://helferplanung.app/en/data-processing-agreement), which forms part of this agreement. ## 6. Availability The Provider endeavours to ensure that the platform is available with as few interruptions as possible. There is no entitlement to availability at all times and free of errors. ## 7. Liability The Provider is only liable for damage caused by intentional or grossly negligent conduct. Liability for indirect damage, consequential damage or loss of profit is excluded to the extent permitted by law. ## 8. Data protection Personal data is processed in accordance with the [privacy policy](https://helferplanung.app/en/privacy). ## 9. Term and termination The contract is concluded for an indefinite period. The Customer can delete their account at any time. Access to the platform ends when the contract ends. ## 10. Changes The Provider reserves the right to amend these terms and conditions as required. ## 11. Applicable law Swiss law applies. The place of jurisdiction is the Provider’s registered office, to the extent permitted by law. Contents 1. [1. Scope](#1-scope) 2. [2. Description of services](#2-description-of-services) 3. [3. Registration and user account](#3-registration-and-user-account) 4. [4. Use of the platform](#4-use-of-the-platform) 5. [5. Data processing on behalf of the Customer](#5-data-processing-on-behalf-of-the-customer) 6. [6. Availability](#6-availability) 7. [7. Liability](#7-liability) 8. [8. Data protection](#8-data-protection) 9. [9. Term and termination](#9-term-and-termination) 10. [10. Changes](#10-changes) 11. [11. Applicable law](#11-applicable-law)